Privacy Policy

Last Updated: September 2026

At Fa Le Bon Chocolatier, accessible through falebonchocolatier.com, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting us, or placing an order.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Who We Are

Fa Le Bon Chocolatier
Website: falebonchocolatier.com
Country: United Arab Emirates

For questions regarding this Privacy Policy or your personal information, please contact us through the contact details provided on our website.

2. Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Name

  • Email address

  • Phone or WhatsApp number

  • Delivery address

  • Billing information, where applicable

  • Order details

  • Product and customization requirements

  • Messages or enquiries submitted through our website

  • Information provided when requesting a quotation

  • IP address

  • Browser and device information

  • Website usage information

  • Information provided when contacting us through social media or other communication channels

We only collect information that is reasonably necessary to provide our products, services, customer support, and website functionality.

3. How We Use Your Information

We may use the information we collect to:

  • Process and manage orders

  • Arrange delivery and collection

  • Respond to enquiries and customer requests

  • Provide quotations and customized product information

  • Communicate with you regarding your order

  • Confirm delivery details

  • Provide customer support

  • Improve our website, products, and services

  • Prevent fraud, spam, and unauthorized activity

  • Maintain website security

  • Comply with applicable legal and regulatory requirements

  • Send promotional communications where permitted and where you have provided appropriate consent

We do not use your personal information for purposes unrelated to our business services unless required or permitted by applicable law.

4. Customized Orders

Fa Le Bon Chocolatier offers customized chocolates, gift boxes, wedding chocolates, macarons, corporate gifts, and other personalized products.

When you request a customized order, we may collect information necessary to fulfill your requirements, such as:

  • Event details

  • Preferred colors

  • Flavors

  • Quantity

  • Packaging preferences

  • Names or messages to be printed on products or packaging

  • Delivery information

  • Other customization instructions

We use this information only as reasonably necessary to prepare and fulfill your order and provide the requested service.

5. Orders and Payments

When you place an order, we may collect information necessary to process and fulfill that order.

Depending on the payment method used, payment information may be processed by a third-party payment provider. We do not intentionally store complete payment-card information on our website unless our payment system specifically requires and securely supports such storage.

Third-party payment providers may have their own privacy policies and terms governing how payment information is processed.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used to:

  • Remember website preferences

  • Maintain website functionality

  • Understand how visitors use our website

  • Improve website performance

  • Help protect the website from spam and unauthorized activity

  • Support analytics and marketing functionality, where applicable

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

7. Website Analytics

We may use analytics services to understand how visitors interact with our website, including information such as:

  • Pages visited

  • Time spent on pages

  • Browser and device type

  • General geographic information

  • Referral sources

  • Website interactions

Analytics information helps us improve our website and customer experience.

Where third-party analytics services are used, those providers may process information according to their own privacy policies.

8. Contact Forms and Enquiries

If you submit an inquiry through our website, we may collect the information you provide, such as your name, email address, phone number, and message.

We use this information to:

  • Respond to your enquiry

  • Provide product information

  • Prepare quotations

  • Discuss customization requirements

  • Provide customer service

  • Follow up regarding your request

Please do not submit sensitive personal information through website contact forms unless it is specifically required.

9. WhatsApp and Social Media

Customers may contact Fa Le Bon Chocolatier through WhatsApp, Instagram, Facebook, or other social media platforms.

When you contact us through a third-party platform, your interaction may also be subject to that platform’s privacy policy and terms.

We recommend reviewing the privacy policies of the relevant platform before providing personal information through those services.

10. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties when required to operate our business and provide services to you, including:

  • Delivery and logistics providers

  • Payment service providers

  • Website hosting and technical service providers

  • Website analytics providers

  • IT and security service providers

  • Professional advisers where necessary

  • Government authorities or law-enforcement bodies where legally required

We aim to share only the information reasonably necessary for the relevant purpose.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders

  • Providing customer support

  • Maintaining business records

  • Resolving disputes

  • Preventing fraud

  • Meeting accounting, legal, tax, and regulatory requirements

The retention period may vary depending on the type of information and the reason it was collected.

13. Your Privacy Rights

Depending on applicable UAE law and your circumstances, you may have rights regarding your personal information, which may include requesting the following:

  • Access to personal information we hold about you

  • Correction of inaccurate or incomplete information

  • Deletion of personal information where legally permitted

  • Information about how your personal information is used

  • Withdrawal of consent where processing is based on consent

  • Restriction or objection to certain types of processing where applicable

To make a privacy-related request, please contact Fa Le Bon Chocolatier using the contact information available on our website.

We may need to verify your request before making changes to protect your information from unauthorized access.

14. Marketing Communications

If you have agreed to receive promotional communications from us, we may contact you about:

  • New chocolate collections

  • Customized gifting options

  • Wedding collections

  • Corporate gifting

  • Seasonal collections

  • Special offers

  • Events and promotions

You may request to stop receiving marketing communications at any time.

15. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children for purposes unrelated to providing our services. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, payment services, delivery services, or other external websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

17. Embedded Content

Our website may contain embedded content such as videos, images, maps, social media posts, or other content from third-party websites.

Embedded content may function as though you have visited the third-party website directly. These third parties may collect information, use cookies, or track your interaction according to their own privacy policies.

18. International Data Transfers

Some third-party service providers we use may process or store information outside the United Arab Emirates.

Where personal information is transferred or processed internationally, we take reasonable steps to ensure that such processing is handled in accordance with applicable privacy and data-protection requirements.

19. Changes to This Privacy Policy

Fa Le Bon Chocolatier may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically.

20. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact Fa Le Bon Chocolatier through the contact information available on our website.

Website: www.falebonchocolatier.com

Email: info@falebonchocolatier.com

WhatsApp: +971 509530288

Fa Le Bon Chocolatier
Luxury Chocolates, Macarons & Customized Gifts in the UAE.