Terms & Conditions

1. About Fa Le Bon Chocolatier

Fa Le Bon Chocolatier provides premium handcrafted chocolates, macarons, cookies, customized chocolate gifts, wedding chocolate collections, corporate gifts, gift boxes, and related confectionery products.

Our products may be customized according to customer requirements, including colors, flavors, designs, themes, packaging, quantities, and personalization.

2. Website Use

By using our website, you agree to:

• Use the website for lawful purposes only.
• Provide accurate and complete information when placing an order or making an inquiry.
• Not misuse, copy, reproduce, modify, or distribute our website content without permission.
• Not attempt to interfere with the operation, security, or functionality of our website.
• Not use our website in a way that may damage our business, reputation, products, or services.

Fa Le Bon Chocolatier reserves the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.

3. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, colors, sizes, quantities, and other information displayed on our website are accurate.

However:

• Actual product colors may vary depending on lighting, photography, screen settings, and display devices.
• Handcrafted products may have minor variations in appearance.
• Customized products may differ slightly from digital previews or reference images due to the handmade production process.
• Product availability may change without prior notice.

Such natural variations do not necessarily constitute a product defect.

4. Orders

When placing an order, customers are responsible for providing accurate information, including:

• Customer name
• Contact number
• WhatsApp number where applicable
• Delivery address
• Order details
• Product selection
• Quantity
• Customization requirements
• Personalization details
• Delivery instructions

Fa Le Bon Chocolatier is not responsible for issues resulting from incorrect, incomplete, or unclear information provided by the customer.

An order may be subject to confirmation by our team before production or fulfillment.

5. Order Confirmation

An order is considered confirmed once the required order details have been agreed upon and, where applicable, payment or deposit requirements have been completed.

For customized, wedding, corporate, bulk, or special-event orders, our team may require confirmation of:

• Design
• Colors
• Flavors
• Quantity
• Packaging
• Personalization
• Delivery date
• Delivery location
• Other agreed requirements

Customers are responsible for reviewing and approving customization details before production begins.

6. Customized Orders

Fa Le Bon Chocolatier specializes in personalized chocolates, wedding chocolates, corporate gifts, luxury gift boxes, macarons, and customized confectionery.

Customized orders may be created according to the customer’s request:

• Colors
• Flavors
• Designs
• Themes
• Packaging
• Quantity
• Names or messages
• Logos
• Event requirements

Because customized products are created specifically for individual customers, cancellation, modification, return, or exchange requests may be subject to the production stage and nature of the order.

Once production has started, changes may not always be possible.

7. Wedding, Corporate & Bulk Orders

Wedding collections, corporate gifts, event orders, and large customized orders may require additional preparation and production time.

Customers placing such orders are encouraged to contact Fa Le Bon Chocolatier in advance to confirm:

• Product availability
• Quantity
• Customization
• Packaging
• Production timeline
• Required delivery date
• Delivery location
• Special requirements

The final timeline will depend on the size, complexity, and customization requirements of the order.

8. Pricing

All product prices displayed on our website are subject to change without prior notice.

Prices may vary depending on:

• Product selection
• Quantity
• Customization
• Packaging
• Personalization
• Special designs
• Event requirements

For customized or bulk orders, the final price will be confirmed by our team before the order is finalized.

Fa Le Bon Chocolatier reserves the right to correct pricing or product information errors where necessary.

9. Payments

Customers must complete payment according to the payment terms provided at the time of ordering.

For customized, wedding, corporate, or large orders, a deposit or advance payment may be required before production begins.

Orders may not be processed or produced until the required payment has been received and confirmed.

Any applicable payment processing requirements will be communicated to the customer during the ordering process.

10. Cancellation & Order Changes

Cancellation or modification requests should be made as soon as possible after placing an order.

For standard orders, cancellation or modification may be considered depending on whether preparation or production has started.

For customized, wedding, corporate, and bulk orders, cancellation or changes may be subject to the production stage and specific order requirements.

Once customized production has started, cancellation or major changes may not be possible.

Any applicable refund or adjustment will be determined based on the circumstances of the order and the applicable company policy.

11. Delivery

Delivery services are subject to availability, delivery conditions, and the information provided at the time of ordering.

Customers must provide a complete and accurate delivery address and a reachable contact number.

Delivery may be affected by circumstances beyond our reasonable control, including:

• Traffic
• Weather conditions
• Public holidays
• Peak seasons
• Restricted access
• Incorrect delivery information
• Recipient unavailability
• Other unforeseen circumstances

For specific delivery locations, customized orders, wedding orders, corporate orders, or large orders, customers may contact our team in advance to confirm delivery arrangements.

For full details, please refer to our delivery information and applicable delivery policies.

12. Refused or Unsuccessful Deliveries

If a recipient refuses to accept an order or delivery cannot be completed due to incorrect information, unavailability, unreachable contact details, restricted access, or other circumstances caused by the customer or recipient, additional arrangements or charges may apply.

For perishable food products, repeated delivery attempts may not always be possible due to freshness and quality considerations.

13. Returns, Exchanges & Replacements

Due to the perishable and food-related nature of our products, returns are generally not accepted.

A replacement or other resolution may be considered where a product:

• Arrives damaged
• Is defective
• Is incorrectly delivered
• Is significantly different from the confirmed order
• Has a verified quality or manufacturing issue

Customers should contact Fa Le Bon Chocolatier as soon as possible after receiving the order and may be asked to provide photographs, order details, and other relevant information.

All requests are subject to review and verification.

Products that have been opened, consumed, improperly stored, or damaged after delivery may not be eligible for replacement.

14. Product Storage & Freshness

Our chocolates, macarons, cookies, and other confectionery products may contain fresh, perishable, or temperature-sensitive ingredients.

Customers are responsible for following the storage instructions provided with their order.

Exposure to excessive heat, direct sunlight, humidity, or unsuitable storage conditions may affect the taste, texture, appearance, and overall quality of the products.

Fa Le Bon Chocolatier cannot be responsible for deterioration caused by improper storage or handling after delivery.

15. Allergens & Dietary Requirements

Customers with food allergies, intolerances, or dietary restrictions should contact Fa Le Bon Chocolatier before placing an order.

Our products may contain or come into contact with common allergens, including but not limited to:

• Milk
• Nuts
• Peanuts
• Gluten
• Eggs
• Soy

Products may be prepared in an environment where multiple ingredients are handled. Therefore, we cannot guarantee that a product will be completely free from a particular allergen unless specifically confirmed by our team.

Customers are responsible for informing us of relevant allergies or dietary requirements before ordering.

16. Intellectual Property

All content on the Fa Le Bon Chocolatier website, including but not limited to:

• Logos
• Brand names
• Product photographs
• Product designs
• Text
• Graphics
• Images
• Videos
• Website layouts
• Marketing materials

is owned by or licensed to Fa Le Bon Chocolatier and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, publish, distribute, sell, or commercially use our content without prior written permission.

17. Customer-Provided Content

Where customers provide photographs, logos, names, messages, artwork, or other materials for customization, the customer confirms that they have the necessary rights or permission to use and provide such content.

Fa Le Bon Chocolatier is not responsible for disputes arising from customer-provided materials.

Customers should ensure that all spelling, names, dates, logos, and personalization details are correct before approving an order.

18. Product Images & Custom Designs

Our website and social media channels may display examples of customized products and designs.

These examples are intended to demonstrate our style and capabilities. Customized products may vary depending on the customer’s selected colors, flavors, packaging, materials, design requirements, and availability.

Handcrafted products may naturally contain minor variations.

19. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.

We may temporarily suspend or modify website services for maintenance, updates, security, technical issues, or other operational reasons.

20. Third-Party Links & Services

Our website may contain links or integrations to third-party websites, platforms, payment services, social media services, or other external resources.

Fa Le Bon Chocolatier does not control third-party websites or services and is not responsible for their content, availability, policies, security, or practices.

Customers should review the terms and privacy policies of relevant third-party services where applicable.

21. Limitation of Responsibility

Fa Le Bon Chocolatier will make reasonable efforts to provide products and services as described.

However, we are not responsible for circumstances beyond our reasonable control, including delays caused by traffic, weather, public holidays, technical issues, restricted access, incorrect customer information, recipient unavailability, or other unforeseen events.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

22. Privacy

Information provided by customers is handled in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that your information may be collected and processed as necessary to provide our products and services, process orders, communicate with you, and fulfill delivery or customization requirements.

23. Changes to These Terms & Conditions

Fa Le Bon Chocolatier reserves the right to update or modify these Terms & Conditions when necessary.

Any updated version will be published on this page with the revised date.

Customers are encouraged to review the Terms & Conditions before placing an order.

24. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates (UAE).

Any disputes arising in connection with these Terms & Conditions or our products and services shall be subject to the jurisdiction of the competent courts of the UAE, subject to applicable law.

25. Contact Us

If you have any questions regarding these Terms & Conditions, orders, customized products, payments, delivery, or other services, please contact us.

Fa Le Bon Chocolatier

Website: www.falebonchocolatier.com
Email: info@falebonchocolatier.com
WhatsApp: +971 50 953 0288

We are happy to assist you with your order, customization requirements, delivery arrangements, and product inquiries.

Thank You for Choosing Fa Le Bon Chocolatier

Thank you for choosing Fa Le Bon Chocolatier.

We appreciate your trust and look forward to creating beautifully crafted chocolates, macarons, cookies, and customized gifts for your special moments.

Fa Le Bon Chocolatier — Making Every Celebration Sweeter.